FAQ

Why is Skip Hop conducting the voluntary recall?

Skip Hop’s operations are guided by a strong commitment to producing quality products. After recently receiving feedback from a small number of parents, we discovered the UL-certified USB wall adapter to the owl and elephant models of our Moonlight & Melodies Nightlight Soothers could pose a potential safety risk if part of the adapter fragments when unplugged from the wall.

Which models and products are affected by the recall?

This recall impacts the USB wall adapters to a limited number of the owl and elephant models of the Moonlight & Melodies Nightlight Soothers sold between July 2016 and August 2017.

How do I know if my outlet plug adapter is affected by the voluntary recall?

Consumers who purchased the owl and elephant models of our Moonlight & Melodies Nightlight Soothers (with USB wall adapter) between July 2016 and August 2017, are potentially affected by this recall. One-piece cord adapters are not involved. After new Soothers are released in September 2017: Please use the image below to determine if your adapter is affected by this recall:

ONE-PIECE PLUG, OK TO USE IN OWL SOOTHER # 186000 AND ELEPHANT SOOTHER # 186010 RECALLED USB ADAPTER IN OWL SOOTHER # 186000 AND ELEPHANT SOOTHER # 186010 NEW USB ADAPTER, OK TO USE IN OWL SOOTHER # 186300 AND ELEPHANT SOOTHER # 186350

Do I need to return my USB wall adapter to the store if it is affected by the voluntary recall?

No. If you purchased the owl or elephant model of our Moonlight & Melodies Nightlight Soothers (with USB wall adapter) between July 2016 and August 2017, you can return the adapter to us and receive a new one free by following the instructions on our Product Replacement Form page. You may also email [email protected] or call 888-282-4674 from Monday to Friday, 9:00 AM ET to 5:00 PM ET.