FAQ

The expansion of the recall involves specific production dates of the TUO Convertible High Chair, charcoal grey and silver/white with clouds, purchased between June 2017 and December 2018. The initial recall impacted models purchased between December 2016 and September 2017. The expanded recall applies to the following:

Skip Hop’s operations are guided by a deep commitment to the quality of our products. As part of our continuous improvement efforts, we recently identified a potential fall risk as the leg or legs may become detached from the seat.

No. Chairs affected by this recall will not be accepted in stores, nor do we ask that you mail the chair back to us. Click here for directions on how to receive your e-gift card or refund.

If you need further assistance, please contact our customer service department and we will give direction on how to receive your e-gift card or refund.

• Email [email protected]
• or calling: 888-282-4674, Monday through Friday 9:00 a.m. to 5:00 p.m. EST

Please destroy and discard the chair so it cannot be used. For instructions, click here.

Approximately 32,300 in the U.S., 8,600 in Canada, and 1,500 in Australia and Mexico.

No. You should cease to use the TUO High Chair product immediately. Click here for directions on how to receive your e-gift card or refund.

If you need further assistance, please contact our customer service department and we will give direction on how to receive your e-gift card or refund.

• Email [email protected]
• or calling: 888-282-4674, Monday through Friday 9:00 a.m. to 5:00 p.m. EST

Yes. Consumers who purchased this product between December 2016 and September 2017 can receive a replacement chair by following the instructions on our High Chair Refund Form. We ask you to include an uploaded photo of your chair to receive your replacement.